Duncan Aviation is introducing a new advantage for Embraer operators: a dedicated 14-member airframe team at the company's Battle Creek, Michigan, facility that focuses exclusively on Embraer aircraft.

For the past 18 months, this specialised team, led by team leader Jacob Mills, has poured its expertise into scheduled and unscheduled maintenance, structural repairs and Service Bulletins for the entire Embraer lineup: Phenom 100 and 300, Legacy 450/500/600/650, and Praetor 500 and 600. Duncan Aviation's Lincoln and Provo facilities also have dedicated Embraer teams.

“This dedicated approach allows us to deliver more responsive, consistent and tailored service to our Embraer customers,” says Mills. “We're building strong, seamless processes that anticipate customer needs and deepen our relationships with them. It's all about providing strategic, proactive support.”

As part of the Embraer authorised service centre (EASC) network, Duncan Aviation's facilities in Battle Creek, Michigan; Lincoln, Nebraska; and Provo, Utah, are all approved for line and base maintenance on Embraer aircraft.

Every step of the way, safety and quality are non-negotiable. Most Embraer team members hold A&P licences and have received factory training, and several are IA-qualified inspectors. Duncan Aviation technical representatives are also on hand for troubleshooting and maintenance guidance.