Hartzell Propeller is making a number of investments to further elevate its customer service experience.

It’s mission is to deliver unmatched quality, performance and service to its customers, and as part of that mission, the company has introduced a new propeller exchange programme, added new Hartzell-owned propeller service facilities and unveiled a customer-centric website for its Piqua, Ohio service centre. These initiatives are designed to improve customer convenience, reduce downtime and provide an enhanced service experience for aircraft operators.

“These investments reflect our commitment to providing world-class customer service,” says president JJ Frigge. “By enhancing our web-based tools and expanding our service platform, we are able to deliver streamlined scheduling and parts acquisitions, faster response times and more personalised solutions. With a broader range of buying and selling choices, shorter lead times and expanded geographic coverage, we are empowering our customers to seamlessly meet their aviation needs through Hartzell Propeller.”

For operators who cannot afford to be on the ground for long, Hartzell’s exchange programme offers the ultimate quality and convenience with the absolute minimum aircraft downtime. The exchange programme is simple and effective. It enables customers to take advantage of Hartzell overhaul quality in a fraction of the time typically required to complete a standard overhaul. When Hartzell receives an order, it assembles a propeller using new and overhauled parts from its inventory and then ships or delivers that propeller directly to the customer. When customers receive the exchange propeller, they simply ship their current propeller back to Hartzell or take advantage of the company’s pickup service and note the propeller’s time-since-new to receive a credit on their final invoice.

Hartzell’s exchange programme currently covers the following aircraft and propeller models: Beech 1900D, Beech 1900C, Beech 200 series, Beech 300 series, Raisbeck Beech 200 series, Raisbeck Beech 300 series, Beech E90/C90/C90GT, Cessna 208(B), Cirrus SR20, Cirrus SR22, Daher TBM, Diamond DA-40, Pilatus PC-12, Piper Seminole and Viking Twin Otter.

Hartzell has also expanded its network of Hartzell-owned propeller maintenance facilities, which now includes five locations:

- Hartzell Propeller Service Center in Piqua, Ohio

- American Propeller Service in Redding, California

- Canadian Propeller in Winnipeg, Manitoba, Canada

- Texas Aircraft Propeller & Accessories in Pearland, Texas and

- Tiffin Aire in Tiffin, Ohio.

Hartzell-owned facilities will continue to offer high standards for propeller maintenance, overhaul, inspections and support for Hartzell, McCauley, MT-Propeller and Sensenich propellers. Hartzell-owned service facilities also provide an industry-leading warranty for Hartzell Propellers of two years or 2,000 flight hours, whichever occurs first.

Hartzell Service Propeller Center has also launched a redesigned, customer-centric website. The intuitive platform allows customers to schedule their service appointments directly online and even track their propeller throughout the repair process. Customers can browse new Hartzell Top Prop propellers, categorised by aircraft manufacturer, model and engine, along with Hartzell’s available inventory of factory-overhauled propellers, factory-overhauled parts and used parts. Additionally, operators seeking to sell pre-owned propellers or parts can receive a personalised quote through the online portal.