Bombardier, in conjunction with Rolls-Royce, is bolstering its maintenance service capabilities for Global aircraft customers at its service facilities. The agreement will enhance the customer experience for Global aircraft customers utilising the BR710 engine by giving them access to a pool of Rolls-Royce-owned lease engines, located onsite at Bombardier service centres in Wichita, Tucson and Hartford, with Berlin, Biggin Hill and Singapore to follow shortly. These facilities will be the first Rolls-Royce-authorised service centres to offer this service for BR710 engines.
Under the new agreement, Global Express, Global Express XRS, Global 5000 and Global 6000 aircraft operators will have all their engine maintenance needs met at various Bombardier service centres, reducing downtime and costs. All post-lease maintenance on the lease engines will be carried out on location, ensuring faster turnaround time and the elimination of lease engine shipping costs.
“We continue to drive value for its customers through this agreement, which underscores our continued investment in aftermarket infrastructure,” says Jean-Christophe Gallagher, executive VP of services and support at Bombardier. “Aircraft operators will also benefit from the unmatched expertise and proficiency offered by both Bombardier and Rolls-Royce technicians, delivering the service experience customers demand and deserve.”
Rolls-Royce senior VP Andy Robinson adds: “As the leading engine supplier in business aviation, our customers can trust in us to deliver highly reliable engines and outstanding levels of in-service support. The expansion of our lease engine pool locations to selected Bombardier authorised service centres ensures quick turn-around times and better accessibility for our BR710 customers, further strengthening our global services network.”
The agreement with Rolls-Royce builds on Bombardier's worldwide customer service commitment. Bombardier service facilities offer a wide selection of aircraft maintenance and upgrade options across all Bombardier platforms, and engine work is a key component of the company's service offerings. Bombardier provides operators with a wide selection of engine-related services ranging from mobile repair trucks, to line level work, up to the management of the full repair and overhaul of engines and APUs.