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Bombardier's five US-based service centres have received the 2020 Aviation Maintenance Technician (AMT) Diamond Award of Excellence, the industry's highest recognition award for aircraft maintenance.
Sponsored by the FAA, collectively these awards reflect Bombardier's commitment to supporting its customers as it delivers a valued customer experience through its skilled maintenance technicians, dedicated support staff and pursuit of service excellence through continuous learning and training opportunities for its various service teams.
“The AMT Diamond Award of Excellence is the industry's highest honour for aviation maintenance, and it shines a light on the outstanding expertise displayed by all of our teams within our service network,” says Jean-Christophe Gallagher, executive VP of services and support and corporate strategy. “These awards reflect the flexibility and creativity of our teams to provide the highest maintenance standards possible.”
The AMT Diamond Award of Excellence is presented to organisations that provide 100 per cent of their eligible technicians with regulatory, airworthiness and safety awareness training programmes within a given year. Bombardier's US-based facilities have consistently received recognition with FAA Diamond Awards for several years, highlighting the levels of service displayed by the teams.
In 2020 alone, US-based technicians performed close to two million hours on 6,600 work orders servicing some 1,700 aircraft. Key maintenance procedures included more than 20 Global aircraft 120-month inspections, 25 ADS-B Out procedures, 12 FANS installs, nine Collins Pro Line 21 and Pro Line 21 Advanced installations.
With recent announcements underscoring service centre growth and expansion in Melbourne, Australia, Biggin Hill, UK, Miami-Dade County, USA., and Berlin, Germany, the introduction of several exciting new products and services and the latest developments in the Smart Link Plus programme, Bombardier continues to build on its commitment to provide customers with great service.
Bombardier is also collaborating with Sterling Global Aviation Logistics, a global leader in aviation transportation and logistics to enhance worldwide dispatch of parts for its customers. The collaboration provides Bombardier with access to a network of aircraft, based across five continents, with which to deliver a wide variety of parts to customers quickly and efficiently in the event of an AOG situation.
“Our customers deserve fast and effortless AOG resolution, and our collaboration with Sterling, an industry leader in providing AOG logistics around the globe, allows us to quickly and efficiently deliver the parts our customers need,” remarks Andy Nureddin, VP of customer support. “We are delighted to further enhance our portfolio of solutions, and we are proud to add this offering to the ways in which we can be there for our customers when and where they need us.”