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Dassault creates single point of contact for customers
A new sales organisation, headed by Thierry Salaün, brings together the operations of Dassault Falcon Service with TAG Maintenance Services (TMS) and the Falcon segment of Execujet MRO Services.
The Falcon segment of ExecuJet's MRO was acquired last year.
Read this story in our January 2021 printed issue.

Dassault Aviation has unified the sales activities of its European factory owned MRO operations, creating a single point of contact and offering a wider choice of MRO solutions, locations and schedules for customers in Europe, the Middle East, Africa and Asia Pacific.

The new sales organisation, headed by Thierry Salaün, brings together the MRO sales operations of Dassault's wholly owned Dassault Falcon Service (DFS) affiliate with those of TAG Maintenance Services (TMS) and the Falcon segment of Execujet MRO Services, each acquired last year. This provides operators better access to the full capabilities of its expanded MRO service network.

“We are leveraging the combined strengths of our various MRO businesses, creating greater efficiencies and synergies across the group,” says Jean Kayanakis, senior VP of worldwide customer service and service centre network. “This means customers will no longer be wedded to any particular service location, but can access any centre capable of accommodating the work scope, resource and scheduling requirements of the job at hand.”

Among other benefits, the consolidated setup will facilitate the search for C-check venues, allowing operators to tap into a wide range of options, relying on the expertise of not only DFS Le Bourget and Bordeaux-Mérignac, but also TMS Geneva and Farnborough and ExecuJet in Dubai, Lanseria and Kuala Lumpur. It will also provide more information on the availability of modifications and cabin, avionics and other upgrade solutions across the product support network. The new organisation will also have responsibility for coordinating non-Falcon aircraft MRO sales throughout the TMS network.

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