BAN's World GazetteerMaryland
NATA and the NBAA, along with four additional major aviation associations, have jointly released 'Know Before You Go' best business practices. It lays out a series of communications best practices including publishing an online list of potential prices, fees and charges that pilots may face when landing at an airport.
The joint release calls on FBOs to move expeditiously to implement these practices, but recognises that certain providers face unique challenges and may need time to implement them. It also recommends customers contact FBOs directly, so that operators can ask questions, know and evaluate their options and make informed decisions.
The joint release makes clear that with this declaration, FBOs should remain committed to promoting the widespread adoption of these best practices in order to strengthen the flight experience and general aviation overall.
“The National Air Transportation Association and its Airport Business Committee are pleased to assist in driving an initiative that allows aviation businesses to demonstrate their commitment to continuous improvement in communications and customer service,” says NATA president Gary Dempsey. “This industry-recommended best business practice document memorialises the importance of clear communication which is practiced by the vast majority of FBOs.”
NBAA president and CEO Ed Bolen adds: “Our nation's general aviation community depends on active pilots and the important services provided by FBOs all across the nation. With this document we recognise this synergistic relationship as we work together toward the shared goals of collaboration, transparency and growth.”
In addition to NATA and NBAA, the joint release was issued by the Aircraft Owners and Pilots Association, the Experimental Aircraft Association, the General Aviation Manufacturers Association and Helicopter Association International.