Maintenance provider Aero Star Aviation has recently launched a new AI-powered virtual assistant to enhance the overall customer experience and reduce maintenance downtime.

The new AI virtual assistant, Ava, has been implemented to streamline the technician's troubleshooting process. The data accessed by Ava is powered by Aero Star's years of knowledge and experience on the Phenom 100 and 300. Ava can deliver intuitive support to the technicians, providing instant access to important maintenance data.

“Our technicians will have the information they need instantly, without the delays of traditional document searches or manual troubleshooting. Ava will increase the accuracy of the repairs, along with accelerating the process of the maintenance timeline,” says Chris Grinnell, owner/president, Aero Star Aviation.

This launch reflects Aero Star's ongoing investment in innovation and its commitment to deliver industry-leading support to all Phenom owners and operators.

Aero Star Aviation is an approved FAA repair facility and aircraft maintenance company that specialises in Embraer Phenom 100 and 300, and Praetor 500 and 600. Founded in 2013, it has locations in Dallas, Texas, and Fort Lauderdale, Florida, and offers aircraft maintenance services, including scheduled maintenance, pre-purchase and 10-year inspections, engine changes, line maintenance, wheel assembly exchange and AOG support.

In addition, Aero Star Aviation offers in-house aircraft consulting and management, providing customers with accurate and detailed information on the acquisition process as well as daily aircraft management of operations and regulatory requirements.