Veryon has been honoured with the prestigious Silver Merit award for technology in the 2024 best AI product or service category for its Veryon Diagnostics platform, a game-changing AI solution for aviation maintenance that combines the power of defect analysis and guided troubleshooting tools in a single software solution.

The Merit Awards programme recognises exceptional contributions across global industries and markets, and this underscores Veryon Diagnostics’ transformative impact on reliability and maintenance operations for commercial operators and OEMs.

“Veryon leverages 50 years of aviation expertise and one-of-a-kind data set combined with our award-winning AI innovation,” says CEO Norm Happ. “This latest award is a testament to our commitment to delivering cutting-edge AI solutions that enhance aircraft availability and redefine the future of aviation maintenance.”

Delays and cancellations mean lost revenue, decreased customer satisfaction, operational impacts and unanticipated and unnecessary parts and labour expenses. By analysing over 765,000 maintenance events monthly, Veryon Diagnostics accelerates customer responsiveness in unscheduled maintenance by leveraging machine learning, natural language processing and a custom case-based reasoning engine. The result is swift identification, analysis and remedy at both the tail and fleet levels.

By automatically identifying new or changing chronic issues as early as the second repeat, Veryon Diagnostics offers a 33 per cent reduction in chronic and repeating defects. Maintenance technicians can substantially enhance their initial fix rates by utilising a proprietary real-time diagnostic reasoning engine that optimises aviation troubleshooting based on real field experience, reducing overall equipment downtime and repair expenses, including a 20 per cent reduction in unscheduled part removal rates, and ultimately reducing delays and cancellations by 10 per cent or more.