ACI Jet MRO has made significant advancements in its quoting process to deliver faster and more precise estimates for customers.

The move aims to not only ensure the Bombardier authorised service facility (ASF) and FAA Part 145 repair station located in California's San Luis Obispo, is delivering for its existing customers, but to re-engage customers who previously faced challenges in obtaining service estimates promptly.

“We've listened, and we're responding,” says Dave Jensen, SVP of aircraft maintenance. “Our growing customer base comes to ACI Jet with the expectation of top-tier, right-the-first-time service. However, we acknowledge that we haven't always been as swift in delivering estimates as we would like. In the fast-paced world of business aviation, timeliness is crucial. After closely examining areas for improvement, we decided on a two-pronged approach; adding highly qualified resources, coupled with new technology providing enhanced automation.”

As part of this process of improvement, ACI Jet MRO has welcomed new team members.

With more than 15 years of experience quoting Bombardier and Citation maintenance, inspections, avionics and interiors, and experience providing these services under a Bombardier ASF, Sebastien Joncas joins as a dedicated project estimator. His role focuses on building detailed service estimates while optimising the repair station's schedule, and his primary goal is to ensure the customer is receiving timely communication and accurate proposals during the quoting process.

As the newest project manager to join the team, Michael Morin will ensure the highest level of service continues once the proposal is signed and the company begins preparing for the client's visit. He will ensure seamless communication with customers and team members in order to fulfil customer expectations and see all projects to completion. Morin is an US Air Force veteran with significant aircraft maintenance management experience.

ACI Jet has also introduced new custom-designed technology to improve quote tracking, automation and communication for maintenance planners. These enhancements ensure customer requests for quotes are reviewed and assembled accurately and in a timely manner - in some cases delivered the same day. Additionally, the company has committed to expanding upon its scheduling system resources by upgrading to Corridor's ServiceEdge communications platform. A redesigned proposal template has also been implemented, presenting high-level project details to principals and detailing specific task requirements for planners in a streamlined, easy-to-read format.

“Our commitment is to make rapid and precise quoting the new norm,” Jensen adds.