Brazil-based TAM Aviacao Executiva is investing in its service centre, the largest in Latin America, with a series of improvements that will make its work even more efficient. The first development is the launch of CS TAM AE, a unique channel that will centralise demands from clients relating to the maintenance of their aircraft.

Among the services offered by CS TAM AE are unscheduled maintenance, motor repair, revision, supply of parts, warranty, documentation requirements, technical assistance in general and field service, including emergency AOG cases. The new service will be available by email or telephone 0700 - 2000 from Monday to Saturday.

"Now we have a unique point of contact that will centralise all communications from our clients. This means greater agility and efficiency, since it will be necessary to make just one contact in order that a request is received and forwarded," says service centre director Wellington Amorim.

As part of the transformational actions of its service centre last year, TAM AE opened a new maintenance facility in Goiânia. It is the company's first base in Brazil's midwest, a strategic location that facilitates both the service of aircraft from the region itself and sales from more distant regions, including the north and northeast of the country. This has enabled the company to increase its service capacity and expand its performance hub beyond its already established bases in Belo Horizonte and Jundiaí.

Other developments are to come, including enhancement of its design and painting unit, that will open up custom for a more diverse range of executive jets from across the world.

TAM AE has the largest service centre for executive aircraft in Latin America, with hangars in Belo Horizonte, Goiânia and Jundiaí, the latter being the largest for executive aircraft in Latin America with an area of more than 20,000 sqm.

TAM AE is the authorised Beechcraft and Cessna service centre for Brazil and has several certified workshops. Among the main services provided are upgrades, installations, complete painting and interior design, in addition to the sale of parts (there are more than 7,000 different PNs in stock) and the repair of components for several Brazilian workshops. In terms of training, last year alone around 1,000 hours were invested in training the service centre team.