Embraer is celebrating the 15th anniversary of its Embraer Executive Care support programme. The evolution of the programme is concentrating on digital transformation.
“Embraer Executive Care supports our goal to provide customers with the ultimate experience in business aviation. We will continue to focus on customer needs and add value to this programme to sustain the growth and retention that we have enjoyed for 15 years,” explains Marsha Woelber, head of worldwide customer support and aftermarket sales, Embraer Services & Support.
Embraer Executive Care, has rolled the cost of planning, budgeting and support into a fixed monthly fee, plus an hourly charge for flight-hours flown, to try and make support costs simple for customers to anticipate.
Covering maintenance, in addition to parts, normal wear, freight, exchange, labour and rescue teams, guided by Embraer's OEM support, one of three packages can be chosen to suit a customer's needs, budget and requirements, either Prime Parts, Standard or Enhanced.
With representatives in South America, North America, Europe, the Middle East, Africa and Asia Pacific, over 700 aircraft are currently enrolled to Embraer Executive Care for support. “The protection is a perfect complement to the aircraft's warranty and allows customers to have different levels of care to suit their budget and requirements,” says Paulo McCluskey, director of Embraer Executive Care.