USAIG has welcomed Black Swan Solutions by Empathia to its Performance Vector safety initiative, which is a portfolio of safety supporting services made available to most USAIG policyholders that insure a turbine powered aircraft or hold multiple policies. Each eligible policy can select one programme option annually to enhance loss control and safety activities.

“Emergencies can come without warning, and there's tremendous risk in operating without complete confidence in the plan and resources in place to manage them,” says John T. Brogan, USAIG president and CEO. “For 10 years the Performance Vector programme has focused on helping our policyholders enhance safety and preparation in their operations.”

Empathia has provided organisations with an array of vital support services for more than 35 years. Black Swan Solutions is its crisis management service that helps client organisations prepare for, respond to, and recover from crises of all kinds.

Policyholders that select the Black Swan Solutions ERP Services option as their Performance Vector benefit receive up to six hours of consultative support to optimise and align the ERP for smooth coordination in the event it's activated for the first year only; access to web based and quarterly training to keep internal emergency response team members knowledgeable and current; training in and integration with Empathia's proprietary disaster information management system to enable flexible, secure deployment and access to operators' response plans, protocols, forms and contact data; and the ability to rapidly access Black Swan Solution's scalable array of specialised resources and services to help meet the response and recovery demands of an emergency

Available ready response services include a dedicated 24/7 contact centre staffed by crisis counsellors to field calls from concerned family members, friends, stakeholders and the community impacted by the event; assistance with emergency contact notification and media relations; deployment of scalable family assistance resources; critical incident response and management services to meet the ongoing needs of impacted personnel; organisational and management consultation; and after incident review and planning support.

“In any crisis scenario, what matters most is people. Empathia and USAIG are aligned in a whole hearted commitment to doing what is right for the people we serve, not just policyholders, but also their networks and communities,” comments Michelle Colosimo, Empathia's executive director of critical support services.