Aircare International is implementing a new medical kit refurbishment process designed to improve efficiency and simplify ongoing kit maintenance for emergency telemedicine subscribers.

Under the previous process, a medical kit refurbishment could require up to four separate shipments. A subscriber would send their existing kit to Aircare for service, while Aircare provided a loaner kit for use during the refurbishment. Once service was complete, the original kit would be returned to the subscriber, who would then ship the loaner kit back to Aircare.

The new process significantly reduces the number of steps required. Aircare will maintain refurbished medical kits in-house, allowing a serviced, ready-to-use kit to be sent to the subscriber as part of the exchange. The subscriber can then return their existing kit to Aircare, where it will be refurbished and prepared for future use.

By maintaining refurbished kits in-house, Aircare can reduce shipping requirements, provide faster and more consistent turnaround times, and minimise the administrative coordination required from flight departments. Loaner kits will also remain available when needed to help ensure subscribers maintain access to appropriate medical equipment.

“Medical kit maintenance is an important component of a flight department’s emergency preparedness programme,” says vice president of operations Karl Kamps. “By streamlining the refurbishment process, we can reduce unnecessary shipping and coordination while providing a more efficient and consistent experience for our subscribers.”