Essex and Herts Air Ambulance Trust (EHAAT) has successfully implemented Web Manuals as part of its strategic move to operate under its own AOC. The charity is among a growing number of UK air ambulance charities choosing to manage aviation operations internally.

Web Manuals is supporting EHAAT’s transition by enabling compliance with UK CAA and EASA regulations through its unified digital document management system. The platform serves more than 750 customers worldwide and has offices in New York, San Diego, Singapore, Sydney and Malmo, Sweden, reflecting its global footprint.

Ian Rose, HEMS AOC management and transition adviser at EHAAT, says: “As a HEMS provider, we operate under a unique and demanding set of regulatory and operating conditions. Web Manuals is a superb tool for the creation and ongoing management of our manuals series, which are essential for achieving and maintaining our approvals with the UK CAA and ensuring compliance with both standard commercial and specialist aviation regulations. Moving to being an independent AOC gives us the autonomy to control operations, reduce costs and ensure every donation goes further.”

EHAAT now uses Web Manuals to manage and distribute all aviation documentation, including operational manuals, aircraft flight manuals and navigation system user guides. With around 15 readers, predominantly pilots, the platform ensures vital flight information is accessible both inflight via electronic flight bags and on the ground for training and reference.

“Our medical teams already use digital systems to streamline patient care. With Web Manuals, our pilots now have the same level of efficiency when accessing operational procedures, whether inflight or preparing for the next mission,” adds EHAAT chief pilot Andy Moorhouse.

Web Manuals is increasingly supporting UK-based HEMS providers transitioning to independent AOC operations, promising cost savings and improved safety oversight. Tobias Nilsson, sales manager EMEA at Web Manuals, says: “As air ambulance services across Europe face increasingly complex regulatory environments, the need for user-friendly digital tools is more important than ever. Our platform is designed to support operators of all sizes, from large airlines to niche, mission-critical services such as HEMS. We’re proud to support the future of compliant flight operations across the world.”

As of 7 November 2025, within its helicopter customer base, Web Manuals serves 126 operators globally, of which 57 per cent are based in Europe. Of these, 55 are special mission or medical operators, with 60 per cent headquartered in the region.