Air bp has upgraded the self-service help centre on its online management platform, myairbp, using AI to improve customer support access.

Based on user feedback and analysis of support enquiries, the help centre now includes detailed articles and videos on subjects such as fuel availability and invoice disputes. These resources aim to give customers useful guidance without needing to contact the helpdesk.

A new AI assistant has also been introduced. It provides tailored answers to common questions like how to update address details. The aim is to save time while ensuring information is accurate.

If personal support is needed, Air bp has added streamlined contact forms that direct queries to the correct teams for quicker response and resolution.