JSSI is celebrating its 35th anniversary. The organisation has evolved from its original focus on engine programmes into a comprehensive support ecosystem throughout the aircraft ownership lifecycle: from pre-acquisition guidance and financing solutions; to maintenance programmes and tracking software; to parts, engine leasing, and end-of-life solutions.

Over the last 10 years, JSSI has launched and acquired businesses that are synergistic to its core maintenance support services. JSSI has infused all offerings with its original core mission and values of customer-centricity and industry-leading product evolution. This ecosystem is now bound together by a data intelligence, next generation technology, and software, benefiting both clients and the broader industry. This translates into an elevated consultative approach for all business development efforts, which has seen strong growth both globally and in the European market over the last five years.

“Service evolution through technology has changed the way our clients interact with us,” says Ben Hockenberg, JSSI's chief operating officer. “The expectations from owners and operators are changing with regards to software and online tools, and we believe in creating a connected experience across products and services online.”

JSSI supports over 30 per cent of the global business jet fleet, through maintenance programmes, parts procurement and tracking software. Traxxall recently crossed the 4,000 aircraft mark, supporting over 17,000 users globally, many of which enjoy the benefits of having one provider for both the financial maintenance programme and tracking solution. At NBAA last year, the company launched the first online parts store of its kind, PartsHub, opening free access to JSSI's complete inventory, parts data and pricing transparency to hundreds of users globally.

JSSI officially entered the European market in 2008, as the company opened the doors to its EMEA headquarters at Farnborough airport. Today, JSSI has expanded its regional presence to France, Monaco, Spain, Luxembourg, Austria, Turkey, South Africa and Dubai amongst others. Over the last year, JSSI's hourly cost maintenance business grew over 10 per cent in Europe, and the Parts & Leasing division opened new warehouse locations and consignment programmes in the region.

“It's great to see owners and operators globally understand and adopt our maintenance programmes and solutions. I'm proud of the local service organisation we've built in Europe and excited for the opportunities ahead,” says Fabrice Roger, senior vice president of business development, EMEA and APAC.

Neil Book, chairman and CEO, emphasises that the people in the organisation drive the success story. “Our greatest assets walk through the front door every day. We've been able to attract extraordinary talent from both inside and outside the industry, enabling us to deliver superior results across every facet of the business.”