Rolls-Royce is further expanding its global services infrastructure for business aviation customers in North America with a new global AOG support storage location on the US east coast, and is also expanding its global network of authorised service centres.

The 10,000sq ft AOG support site in New York is located close to JFK, La Guardia and Newark airports as well as the busiest one in the US for business aviation traffic, Teterboro in New Jersey.

This ideal location allows for swift movement of required support material to customers. The site, which will operate around the clock, will hold the widest range of parts, units and nacelles in the US. Its inventory system is directly connected to its 24/7 business aircraft availability centre, giving the Rolls-Royce team real-time visibility of available options for all customer support needs.

Barry Buckley, VP parts availability, business aviation says: "The addition of our latest AOG support location in New York is another significant investment from Rolls-Royce to offer customers the best service experience in the industry. The opening of this store will play a key part in ensuring that our service continuously evolves to meet the high expectations associated with the Rolls-Royce brand.”

Rolls-Royce also added new members to its ASC network, supporting the company's BR710 and Tay 611-8/8C engines in North America.

ASCs are an essential element of the Rolls-Royce services portfolio and add to the existing global service capabilities for its growing customer base. CorporateCare and CorporateCare Enhanced customers benefit from the network by enjoying faster response times and reduced maintenance time with simplified, streamlined administration wherever they fly.

Skyservice, the first authorised service centres located in Canada with sites in Montreal, Toronto and Calgary, is now fully operational, working closely with the Rolls‑Royce Canada MRO facility to service BR710A1/C4/A2 and Tay 611-8/8C customers in the region.

The addition of two new StandardAero ASCs in Springfield, Illinois and Van Nuys, California is planned for early 2024. Both will support Gulfstream customers and the Rolls‑Royce Tay 611-8/8C fleet, while the latter will additionally look after BR710A10/C4 engines in the region.

“This agreement will allow Rolls-Royce CorporateCare operators one-stop service to support their engine line maintenance needs, such as line maintenance inspections, troubleshooting, engine removal and replacements, etc, independent of, or in conjunction with airframe maintenance events,” says Mike McCauley, VP programmes, Rolls-Royce Engines for StandardAero's business aviation sector.

The five-year agreement that goes into effect in the first quarter of 2024 also includes the renewal of line maintenance support for CorporateCare operators with AE 3007A engines at StandardAero's Augusta, Georgia and Houston, Texas facilities and Tay 611-8/8C and BR710 A1/A2/C4 engines at StandardAero's DFW, Texas facility and abroad through the company's mobile service team.

“We look forward to finalising this contract that combines all previous and new agreements into a single agreement for Rolls-Royce CorporateCare services, further solidifying StandardAero's commitment to providing Rolls-Royce engine support to CorporateCare customers around the world,” McCauley adds. “Our relationship with Rolls-Royce spans more than six decades. We look forward to expanding our Rolls-Royce engine services to additional StandardAero sites to deliver trusted support to Gulfstream and Global Express operators.”

Andy Robinson, SVP customers and services at R-R adds: "Today, our services team is looking after a fleet of more than 4,000 Rolls-Royce powered business aircraft in service, and wherever our customers are in the world, we are close by. We are collaborating with the world's most experienced maintenance providers to ensure industry leading service levels for our CorporateCare customers, be it for planned or unplanned service events.”

With more than 85 authorised service centres in place with key maintenance providers, Rolls-Royce offers its business aviation customers the largest global service network in the industry. The powerful infrastructure of the ASCs is complemented by on-wing services specialists located at strategic hubs in the US, Europe, Middle East and Asia, as well as ten spare parts and lease engine storage locations around the world.