MD Helicopters (MDH) has formed an Authorised Service Center Council representing its 40 member network in an effort to strengthen customer support for its global fleet.

“MD Helicopters is deeply committed to strengthening our support for our customers and their aircraft,” says vice president of aftermarket sales and support Ryan Weeks. “A council of our most established and active service centres facilitates stronger communication between the OEM and our service centres, allowing us to efficiently respond at the OEM level.”

The MD Helicopters Authorised Service Center Council aims to bring the OEM closer to its network members, allowing for more frequent communication, review and discussion of policy changes, and a stronger understanding of customer needs. In partnership with MDH, the council will also establish new policies, pricing, procedures and products that are in the best interest of supporting the fleet.

The inaugural class of Council members are:

- Thoroughbred Aviation Maintenance in Kentucky, US

- EM Heli-Logistics in British Columbia, Canada

- Specialist Aviation Services in Belgium

- Mt Hutt Aviation in New Zealand

- Summit Helicopters in Virginia, US

- Mid Pacific Aero Services in Hawaii

The six-member council will meet four times a year, with one of those meetings being in person. Meetings will commence Q3, 2023.