Gulfstream has expanded customer support across Europe, including growth in facilities, parts inventory and workforce.
At Gulfstream's Farnborough service centre, among the newest and most modern in the Gulfstream customer support network, a new repair and overhaul shop has been added to further support local customers and those arriving from around the world. The new capabilities, which encompass significant work on wheels, brakes and batteries, have received approvals from the UK Civilian Aviation Authority and the US FAA.
The Gulfstream Farnborough enhancements are complemented by another recent addition of inventory repair capabilities in the Netherlands and Switzerland.
“The Gulfstream fleet is rapidly expanding, and we now have more than 230 aircraft based in Europe, not to mention the many customers from around the world flying through the region,” says Derek Zimmerman, president, Gulfstream customer support. “As a result, we have invested over $1 billion in ready-to-serve parts inventory, positioned around the world, with more than $70 million of this inventory located in Europe. We've also grown our footprint by 40 per cent at the Amsterdam distribution centre, where the majority of our Europe-based parts inventory is located.”
A new Gulfstream FAST operations manager has been added to the Farnborough service centre, marking the first time the role has been positioned outside of the US. This addition was made to focus on G700 entry into service support in Europe and field and airborne support teams (FAST) operations, among other responsibilities. This new role is in addition to four new technical specialists and two service engineers in the UK. and a second field service representative (FSR) in both Spain and Austria.
Today, there are more than 10 FSRs and 25 FAST members based throughout the UK and Europe as part of the Gulfstream customer support network that includes nearly 5,000 employees positioned worldwide.