Textron Aviation is celebrating the 10th anniversary of its Zurich and Düsseldorf service centres joining its global customer support network. Employees marked the milestone anniversary with celebrations at each location earlier this month.
Beechcraft, Cessna and Hawker customers receive factory-direct support, maintenance and modifications by Textron through a global network of service and part centres, mobile service units and 24/7 1CALL AOG support.
Located at Zurich airport in Switzerland and Düsseldorf International airport in Germany, the service centres are part of the company's extensive global service network designed to support customers wherever they are in the world.
“Owners and operators who visit our facility can expect to receive expert and convenient maintenance and modification services for their aircraft,” says Luca Cavalleri, general manager, Textron Aviation Zurich service centre. “We are proud to provide factory-direct support and deliver the best aviation experience for our customers.”
The Zurich and Düsseldorf service centres joined the Textron Aviation global service network following the company's acquisition of Jet Aviation in 2013. During the 10 years since, Textron Aviation has further expanded and strengthened its support to customers operating throughout Europe. Today, the company operates a total of five service centres, three line stations, mobile service units and a parts distribution centre in the region.
“We are committed to supporting our customers throughout their entire ownership journey,” adds Christof Kandel, general manager, Textron Aviation Düsseldorf service centre. “Whether it's scheduled maintenance, upgrades or unexpected repairs, our team of experienced aviation technicians have our customers covered.”
Textron Aviation has consistently increased its customer support in Europe over the past year. In addition to adding a dedicated mobile service location in Madrid, Spain, the company has grown its regional customer support organisation by adding localised 1CALL and warranty teams to serve customers. The company has also expanded its European parts distribution facility by 4,000 cubic feet to increase parts availability and prioritise placing high-demand parts in the region.
Textron Aviation's support organisation includes 20 company-owned full-service centres located around the world with expert service engineers offering maintenance, inspections, parts, repairs, avionic upgrades, equipment installations, refurbishments and other specialised services.