Duncan Aviation has welcomed Stef Sedam as manager of the company's regional managers and Bob Cornett as airframe manager at the full-service facility in Provo, Utah.
For the past nearly four years, Sedam has served Duncan Aviation's customers as a senior Bombardier airframe service sales rep, helping connect them with every product and service Duncan Aviation provides.
“From having been on the technical sales team, I've had the opportunity to be engaged with various teams in the organisation throughout the sales process; regional managers, sales teams, our shops and our customers. I've been able to see how the sales teams and regional managers support our clients and one another,” she says. “We all represent Duncan Aviation, fulfilling different types of support, all as one team with the same goal to provide the best possible customer experience.”
There are eight domestic regional managers and five international regional managers at Duncan Aviation, each representing their respective geographic territories, within which they are actively involved with the companies, aircraft and various industry partners. They engage in these regions by serving on boards, attending conferences, meeting with industry professionals and travelling to personally call on customers. With their extensive knowledge of the cultural landscapes, client needs and of Duncan Aviation's resources, the regional managers are uniquely qualified to provide excellent support in the field.
To further support flight departments, the regional managers also have the ability to arrange the technical sales teams from airframe, avionics, paint, interior and engine to travel with them into the field to survey aircraft, prepare formal quotes and build relationships during various parts of the quoting process.
“Stef is a good fit for the manager of regional managers position. She brings a strong background in both interior and airframe sales as well as customer service. Her scope of past experience will be beneficial to the regional manager team as well as to Duncan Aviation's customers. Stef has a proven track record of excelling at building relationships, both with fellow team members and with customers,” says VP of sales Ryan Huss. “Beyond her passion for helping customers, Stef is an excellent communicator, which is crucial for leadership of a remote working team. We're confident in her abilities to lead this dynamic team of professionals to even greater successes.”
Prior to coming to Duncan Aviation, Sedam supported customers during interior, maintenance and modification projects on mid-to-large cabin aircraft. Her previous experience at an MRO centre as sales and warranty manager gave her great insight into the unique and detailed needs of owner/operators both in and outside of the United States.
Cornett joined the Duncan Aviation team in Lincoln, Nebraska in 1999 as a line service representative, after having performed roughly the same duties in the US Navy.
Because Cornett earned his private pilot's licence when he was still in high school, after he got out of the Navy he wanted a job where he had flight benefits. Prior to coming to Duncan Aviation, he worked briefly for a small FBO and flew as often as he could. He fully understands the passion Duncan Aviation's customers have for flying.
In 2018, Cornett was asked to move to the company's facility in Provo, Utah and build the location's FBO services from the ground up. He jumped at the chance and took on the responsibilities as manager of FBO services.
Although it was time-consuming work, Cornett welcomed the challenge. He was putting in roughly 60 hours per week, and he credits his team with their success. In January 2021, Cornett added manager of the accessories shop to his responsibilities in addition to managing FBO services.
“Bob brings years of leadership experience and enthusiasm to this new role,” says vice president of aircraft services Cobi Lane. “He has a passion for aviation and has demonstrated his dedication to Duncan Aviation's customers during his years with the company. We're confident he'll lead the airframe teams and continue to provide exemplary service to our customers.”
Leaving the FBO team is bittersweet, and Cornett's memories of what it took to build the FBO team from the beginning is something he'll always treasure. He is also looking forward to his new challenge.
“I intend to work with the airframe team leaders and their teams to coordinate resources and ensure that our customers' needs and timeframes are being met,” he says. “Throughout every step of my career at Duncan Aviation, I've had the opportunity to work closely with my team members and our customers. Because I relate well to both, I'm eager to support and continue to build the Provo airframe team so we can continue to provide our customers with the customer service Duncan Aviation is known for. Additionally, we have a great deal of untapped potential on our teams, and I'm excited to work with our amazing tech reps and team leads to achieve new heights.”