Dassault Aviation's FBO at Geneva International airport has been voted the top FBO in Switzerland in the Business Air News survey of European business aircraft operators. Dassault's Paris Le Bourget FBO was named number two among operators at that airport, which like Geneva is one of the most competitive FBO markets in Europe.
When ranked against all European FBOs, the Geneva operation came in third and the Paris FBO sixth.
“We think of the service we provide in the most expansive terms,” says Jean Kayanakis, SVP worldwide Falcon customer service and business centre network. “That means providing a welcoming environment and top service quality for pilots and passengers alike, whatever the brand of business aircraft they fly.”
Each of the two FBOs is co-located with a major Dassault service centre; Dassault Falcon Service at Le Bourget and TAG Maintenance Services (TMS) in Geneva. Both are led by veteran managers who emphasise attention to detail for their customers. TMS provides heavy maintenance for multiple aircraft brands, and each facility hosts service centre aircraft and flight crews as well as transient traffic.
Both FBOs have benefitted from recent renovations and new capabilities. TMS Geneva recently opened a second terminal on the South apron of the airport for greater operator convenience, and introduced the airport's first electric ground power unit (eGPU). The unit is both quiet and emissions free and was the first to be acquired by a European MRO provider. GPUs account for about 40 per cent of greenhouse gas emissions from airport ground equipment.
Dassault Le Bourget has demonstrated the feasibility of operating aircraft running on 100 per cent sustainable aviation fuel, in collaboration with TotalEnergies. The FBO has also earned IS-BAH Stage II certification for its ground handling operations, a recognition of its contribution to the safety and efficiency of business and general aviation ground handling at this busy airport.
The Geneva and Paris FBOs are part of Dassault Aviation's global Falcon support network, which also includes 60 service centres, 15 parts distribution facilities and a global command centre coordinating 24 hour AOG service.