US MRO West Star Aviation is now offering ServiceEdge, a web-based communications portal developed for its customers. This new custom engagement platform provides direct communication to the service teams working on a customer's aircraft, including necessary paperwork and work process updates.
The ServiceEdge platform was jointly developed with Corridor, a CAMP Systems company, to fit West Star's clientele. Owners and operators will have instant access to work order quotes, job status updates and additional job approvals. Notifications will be sent via email, and chat options on both desktop and mobile devices are available as well, all in a real-time communication and workflow environment. Future enhancements will include a direct connection from the mobile app for increased accessibility, further increasing customer communication efficiency.
“ServiceEdge offers improved communication to our customers, delivering enhanced customer experiences while cultivating long-term relationships with our proven expertise,” says IT manager Matt Vogel. “Customers will have direct access to maintenance status, along with aircraft photos for immediate service decisions, aiding in decreased downtimes.”
Corridor's director of sales and marketing Chris Kubinski adds: “Servicing business aircraft involves discerning customers, high-end assets and a vast array of options for components, services and alterations. Until ServiceEdge, traditional communication processes supporting the interaction between customer, service centres and their maintenance staff typically involved phone calls, emails and even faxes. Without ServiceEdge, this tedious back and forth communication made agreeing on change orders and approvals inefficient, frustrating and often subject to misinterpretation.”
West Star has also announced Randy Miller as technical sales manager for the Challenger/Global division at its Grand Junction Regional airport location in Colorado.
Miller has over 25 years of aviation experience, previously working at StandardAero, Textron, Western Aircraft and West Star. He restores and flies antique aircraft, including a 1942 450hp Boeing Strearman and a 1946 Aeronca 7AC. He provides scenic rides and performs aerobatics via his personal vintage aviation business.
“We are glad that Randy is joining West Star again; his wealth of knowledge and expertise will provide added value to the team here,” says manager of technical sales Jerry Sheetz.
“I am excited for the opportunity to continue my aviation career at West Star and thrilled to be back with such an amazing company and team,” adds Miller.