Three leadership promotions have taken place in the flight line operations department at Premier Jet Center (PJC), the Minneapolis Flying Cloud airport FBO. Dan Shoemaker has been promoted to training supervisor, Jennifer Swenson has been promoted to customer service supervisor, and Nealon Thompson has been promoted to line supervisor.

“Dan, Jenn and Nealon collectively bring 55 years of experience and knowledge into our flight line department. Their capabilities will help us expand our operations and continue to succeed in providing the best service for our customers through our commitment to prioritising safety, training, and customer service,” says Brian Bourbeau, line services manager.

Shoemaker is responsible for all training within the department as well as managing the internal quality assurance programme. He worked in sales and customer service for 12 years and instructed martial arts for 16 years before beginning his aviation career, joining PJC as a flight line technician in 2017.

Jenn Swenson, customer service supervisor is leading the customer service team and managing daily operations, including the hiring, training and development of the team. Jenn attended the University of North Dakota and holds a Bachelor of Science degree in Commercial Aviation. Jenn worked as a pilot for Mesaba Airlines, Endeavor Air and Delta Air Lines before joining the PJC team in 2019.

Nealon Thompson, line supervisor, is responsible for overseeing the flight line department, including the development of team members and managing essential day-to-day operations. Thompson has 27 years of experience in the field of public safety and is also responsible for overseeing PJC's flight line safety programme. Nealon holds an Associate of Applied Science degree in Fire Science from the Community College of the Air Force. He is also a Certified Emergency Manager, holds a private pilot certificate and is currently working towards earning his instrument rating and commercial pilot certificate.