Gulfstream Aerospace will host a comprehensive schedule of customer-focused events in 2020, including its biennial Operators & Suppliers Conference, two Customer Advisory Board (CAB) meetings, several operators forums and a flight operations forum.

“These events provide us with numerous opportunities, in groups or individually, for customer input and feedback, which are critical to our business,” says customer support president Derek Zimmerman. “They also provide another opportunity for us to share up-to-date information with our customers and discuss many topics relevant to the continued safe, efficient and reliable operation of their aircraft.”

The events began on 22 January in Zurich with a flight operations session that coincided with the World Economic Forum in nearby Davos, Switzerland. In what was its fourth year, this flight-crew-focused forum included presentations on advanced aircraft technology, connectivity and an interactive collaboration session between pilots and Gulfstream personnel.

Gulfstream's first CAB meeting in 2020 will be held in February at the Savannah Convention Center. The meeting offers an opportunity for approximately 100 select Gulfstream operators worldwide to connect with the company's senior management and staff to discuss their aircraft and Gulfstream's support services. The other CAB meeting will be a virtual session in late summer. Online presentations by subject matter experts will be available on mygulfstream.com.

The marquee customer support event for 2020 is the Operators & Suppliers Conference, set for 7-10 June at the Savannah Convention Center. The conference typically draws 1,500 to 2,200 customers and suppliers and focuses on safety, operational issues and technical updates. An extensive exhibit of support services from Gulfstream and its supplier network will also be on display.

Gulfstream's operator forums, which are scheduled for the US, South America, the Middle East, Asia and the UK, include question and answer sessions with company subject matter experts on location and in Savannah via a live feed from Gulfstream's exclusive broadcast studio, Studio G. The forums will include fleet status, mandate and technology updates, maintenance management, technical training and pending technical bulletins. Additionally, Gulfstream will review its fleet support services to ensure operators are aware of all available resources.