Bombardier Business Aircraft reports that its August 2019 maintenance and operations (M&O) conference in Fort Lauderdale, Florida was a 'resounding success', offering customers and operators from around the world an opportunity to learn about its latest in-service activities, products and key programme development updates such as the development of the new Miami service centre in Miami-Dade County.

This year's event brought together more than 125 customers and operators for two days of detailed educational sessions, including updates on key programmes such as Global 7500 aircraft. Attendees also benefited from platform-specific technical and operational discussions to gain and share insight with Bombardier and the operator community. M&O USA is just one of several customer events planned for this year.

“At Bombardier we are always seeking ways to ensure customers receive an exceptional experience at all levels of the customer service journey,” says vice president and general manager of customer experience Jean-Christophe Gallagher. “In-depth customer-driven events such as these offer an essential channel to share important information about our products and services. They are invaluable in helping us provide the best service experience possible.”

Bombardier has a strong customer service footprint in the US, and its new 300,000 sq ft facility at Miami-Opa Locka Executive airport will feature expanded maintenance capabilities and will be fully equipped to perform scheduled and unscheduled maintenance, aircraft modifications, avionics installations and aircraft on ground support (AOG) for all of Bombardier's family of business jets including Learjet, Challenger and Global aircraft.

Along with a major expansion of the service centre expansion at the Seletar aerospace centre in Singapore, the addition of new line maintenance stations in Dubai and Biggin Hill, mobile truck response team (MRT) enhancements in the US and Europe and the addition of a dedicated Challenger 300 MRT aircraft, such expansive initiatives underscore Bombardier's ongoing commitment to providing the most comprehensive onsite, mobile and aircraft on ground resolution services in the industry.