Bombardier has signed an agreement with Jetex to establish a new line maintenance station in at Al Maktoum Internation airport in Dubai. The station will initially offer unscheduled maintenance services and build toward scheduled maintenance operations over the coming months. The technical engineers supporting the line station are certified for all Challenger series and Global series business jets, including Bombardier's flagship Global 7500 aircraft.

“This expansion is an integral part of our overall mission to enhance OEM support for our operators in the Middle East and we are very pleased to be working with highly-respected business aviation leader Jetex in the development of this project,” says Bombardier Business Aircraft vice president and general manager, customer experience Jean-Christophe Gallagher. “As a part of our commitment to offering an exceptional customer experience, we are delighted to offer our customers expanded support, more resources and increased flexibility closer to their base of operations.”

“The shared vision between Bombardier and Jetex to provide a comprehensive and exceptional experience makes this new service expansion an exciting venture for us,” adds Jetex president and CEO Adel Mardini. “This is a significant boon for our customers who rely on our services to give them the peace of mind that they have trusted partners ready to go the extra mile around the clock and around the globe.”

Bombardier is also planning customer experience enhancements worldwide such as a new customer service super centre at Miami Opa-Locka Executive airport in Florida; a major expansion of the Singapore service centre at the Seletar Aerospace Park that will quadruple the current service centre footprint; the addition of five new trucks to the mobile response team (MRT) network throughout the US; a new Paris line maintenance station at Paris-Le Bourget airport bolstering customer service offerings in Europe; and the addition of a dedicated Challenger 300 mobile response team aircraft based in Frankfurt, Germany, to provide additional parts shipping and response to Bombardier aircraft operators in the region.

The new line maintenance station in Dubai will join Bombardier Business Aircraft's network of nine service centres and a total of 30 customer response team mobile units around the globe, all equipped to support Bombardier Learjet, Challenger and Global business aircraft. The network comprises approximately 1,000 dedicated technicians and customers also have access to a broad network of 38 authorised service facilities around the world.