Bombardier is enhancing customer support capabilities for business aircraft customers in China. Its centrally-located service centre in Tianjin has received ASC status from engine manufacturers Rolls-Royce, GE and Honeywell, demonstrating confidence in the abilities of this facility's technicians.
The OEM is also introducing new line maintenance services at its Tianjin service centre. The team offers AOG mobile repair as well as unscheduled and scheduled maintenance services on various Challenger and Global aircraft registered with the following regulatory bodies: EASA, FAA, Canada, Bermuda, Cayman Islands, Aruba, Qatar, Isle of Man, San Marino and Guernsey.
Bombardier's Tianjin service centre has obtained approvals from a growing number of aviation authorities since opening two years ago and can now offer a full scope of scheduled and unscheduled maintenance services for Global, Challenger and Learjet aircraft registered in China, Hong Kong, Macau, Cayman Islands and Bermuda. Certification is in progress for further expanded capabilities under FAA and EASA.
“It is important for us to be close to our customers in the greater China region so as to ensure they have access to excellent service,” says Bombardier Business Aircraft VP and general manager of customer experience Jean-Christophe Gallagher. “That's why we are committed to expanding our services in this market, where we see a bright future for our growing aircraft portfolio.”
Bombardier's Tianjin service centre was inaugurated in April 2017 in collaboration with the Tianjin Airport Economic Area. It also has two regional support offices in Hong Kong and Beijing and two regional parts depots in Hong Kong and Tianjin.
In February, Bombardier announced the expansion of its Singapore service centre, which will more than quadruple its footprint.