Gulfstream is enhancing its customer support resources in Europe by adding hangar space for maintenance at Paris Le Bourget airport. By establishing access to on-site hangar H2 the OEM will supplement the Field and Airborne Support Teams (FAST) unit it made available to operators at Le Bourget in 2017.
“Our ability to work in a hangar at Le Bourget will protect a customer’s aircraft from the elements and create an efficient working environment with room for tooling and equipment,” says president of customer support Derek Zimmerman. “This added resource will help reduce downtime and facilitate a quicker return to service for Gulfstream aircraft in Paris.”
Gulfstream’s presence at Le Bourget includes up to three FAST technicians, who have the use of 16,500 sq ft of hangar space. The EASA-trained technicians, who specialise in aircraft-on-ground situations, work under and are managed by Gulfstream’s company-owned service centre at London Luton airport.
Gulfstream has also received a 2019 Business Intelligence Group (BIG) Innovation Award for the advanced technology introduced on its G500 business jet. The G500 earned the award thanks to the introduction of the Symmetry Flight Deck and the safety features it brings to the industry. Gulfstream innovations include active control sidesticks, extensive use of touch-screen technology and a third-generation Enhanced Flight Vision System, which are designed to bring greater situational awareness, increased visibility, enhanced communication and better safety levels.
In addition, Gulfstream has opened a new sales office in the Goldenes Quarter, the historic first district of Vienna. Michael Rusetski has been appointed as regional VP of sales for Russia and the CIS and will be based in Vienna along with Matt Sandidge, regional VP of sales for Central and Eastern Europe, Greece, Turkey and Israel. Sandidge and Rusetski report to Trevor Esling, regional senior VP of sales for EMEA and the Indian subcontinent, who is based in Gulfstream’s London sales and design centre.
“We continuously seek ways to enhance our customers’ experience and that includes expanding our office locations to provide the utmost in convenience,” says president Mark Burns. “The Vienna office complements the urban locations we have placed in city centres around the world, including our popular London location and the Manhattan sales and design centre we opened last autumn. Together with our expanding customer support network in the region, including hangar space in Paris and our new service facility in the UK, this location ensures a seamless, accessible experience for our customers in Europe.”
Gulfstream has also appointed Ernest Tai and Clarke Mouncher managing directors of customer support for Asia and EMEA respectively. Based in Hong Kong and the London area, the pair will engage with in-region customers and coordinate with Gulfstream and sister companies Jet Aviation and Hawker Pacific to provide support.
Finally, the OEM has added capabilities at Gulfstream Beijing. The site’s technicians recently earned Civil Aviation Administration of China approval for 96-month inspections for the Gulfstream G550 and Gulfstream G450, 72-month inspections for the Gulfstream G280 and 144-month inspections for the Gulfstream G200.