Dassault Aviation's global product support organisation is offering a full selection of services to assist Falcon operators at major business, cultural and sporting events worldwide in 2019, including this month's World Economic Forum (WEF) in Davos, Switzerland.
In addition to routine troubleshooting services provided by the 24/7 global Falcon Command Center, offerings include technical team assistance, offsite GoTeam dispatch and the Falcon Response portfolio of AOG services. Falcon Response is, the OEM says, the only AOG services equipped with dedicated aircraft specially designed to speed spare parts, tools and technicians to remote sites and provide alternative lift when needed to get passengers to their destination on time.
The WEF brings together CEOs, heads of state and other leading political, business and cultural personalities from around the world. To serve Falcon crews attending the Davos event, Dassault has reinforced its support teams at Zurich International airport and St. Gallen Altenrhein airport, making available additional resources from Falcon authorised service centres in the area and elsewhere in the Falcon Support organisation, including its network of Falcon spares warehouses.
“Davos generates an exceptionally large influx of business aircraft into the Zurich region,” says senior VP of worldwide customer service Jean Kayanakis. “We want to ensure that Falcon operators attending such global events have access to the fastest, most comprehensive and highest quality onsite support available.”
Last year, Dassault's special event support included Davos, the FIFA World Cup in Russia and the Winter Olympic Games in PyeongChang, South Korea.