Florida-based Flightdocs has established a new customer success team and strategy to further customise and deliver an even higher level of service to its customers. The new organisation will be responsible for attracting and training customers, maximising feature adoption, cultivating strategic relationships and working with flight departments to help further develop products and solutions that best serve the industry at large.
President Greg Heine explains: “As the name suggests, the focus of this team will be delivering unrivalled service and consultative solutions to our customers. At the same time as we are experiencing rapid growth, we are proactively taking steps to ensure that we can continue to improve and deliver a flawless customer experience.”
Steve Tubbs will lead the group as director of customer success. He adds: “My team's charge is to ensure that our operators fully leverage the potential of Flightdocs Enterprise so that they are as efficient, productive and successful as possible. Additionally, we will be using customer feedback and ideas to help guide product development so that we continue to bring features and functionality to support our customers.”
Supporting Tubbs will be director of business development Greg Diognardi, customer success manager Abbey Hopkins, senior product specialist John Koci and customer success analyst Autumn Phelps.
“These are experienced, proven and dynamic team members who are driving success through relationships, product expertise, and industry experience,” adds Heine. “We are excited for what this means to our customers and welcome each one of them to this important new organisation.”