Dassault, strategically focused on the long range and large private jet sector, is offering bespoke support for operators of the midsize Falcon 20/200 who have difficulties in getting cost-effective spare parts efficiently. EBAN owners and operators who replied to the EBAN survey were all dissatisfied with maintenance support and availability of spare parts but they were 100 per cent satisfied with dispatch reliability and operating capability. Opinion was divided on whether the aircraft still represented value for money.

The reliability, load and range capability were lauded but the operators highlighted old technics, high maintenance costs, poor availability of spare parts.

Manufacturer's comment

Dassault is now strategically focused on the long range and large private jets sector (to be featured in EBAN's coming Me and My Aircraft review in the May 2009 issue) but supporting our clients in the midsize sector is still an extremely high priority.

We have done a great deal in terms of raising the spare parts availability and delivery times and have achieved dispatch levels of 99.8 per cent. For instance, we have created 10 remote spare parts depots around the world. However, we recognise that, for the oldest aircraft, some spare parts might be sometimes more difficult to obtain.

We suggest that clients get in touch directly with us or use the Dassault feedback questionnaire available on our website if there is a specific problem as we might be able to help provide a more cost-effective solution for them from our industrial partners or suppliers.