Daher Aircraft’s long-term focus on safe flight initiatives and top-level customer service for the worldwide TBM airplane fleet was underscored during the 2025 Annual Convention of the TBM Owners and Pilots Association (TBMOPA) in Savannah, Georgia.

Attending the meeting was an 11-member Daher Aircraft delegation comprising company executives and the Daher Care support team, along with personnel from sales and communications.

Among the initiatives outlined by Daher Aircraft was its new Safe Horizons programme, which complements TBMOPA’s own pilot safety outreach. Safe Horizons aims to maximise the safety culture within TBM owner/operator communities by leveraging Daher Aircraft resources, including its E-Learning programme and the Me and My TBM cloud-based application.

Safe Horizons also incorporates Daher Aircraft’s relationships with factory-approved training partners, ensuring high-quality pilot training. Available courses range from initial training with simulator and in-aircraft experience to difference and recurrent sessions for experienced pilots, as well as multi-mission training for government agencies and specialised private operators.

Another highlight of the convention was the Daher Care support team’s roundtable discussion, which focused on the six pillars of the company’s customer service approach: responsiveness; maximising resources; fostering collaboration within the Daher authorised service network; strengthening relationships with supply chain partners; close collaboration with owners and operators; and maintaining a strategy of continual improvement.

Capabilities detailed during the roundtable included service engineering solutions that leverage Daher Aircraft’s in-house expertise as the TBM designer and manufacturer. For example, in the case of airplane damage, solutions may include repairs based on previous experience, coordination with the company’s aerodynamic specialists and flight test department.

The roundtable also showcased Daher Aircraft’s increasing use of data to perform the remote processing and resolution of technical issues. Alerts from the aircraft’s crew alerting system are received by the Daher Care team and analysed using troubleshooting flow charts and a data analysis tool. Recommended solutions are then forwarded to the owner/operator, supplied to the service centre network and shared with system suppliers as appropriate.

Daher Aircraft CEO Nicolas Chabbert says: “This recognition was evident during the TBMOPA Annual Convention, where owners and operators clearly expressed their satisfaction with our focus on customer service, and encouraged us to continue the efforts that will keep us no. 1 in the industry. We are firmly committed to applying the innovation and expertise that benefits from the excellence across all of the Daher Aircraft teams.”

This year’s TBMOPA Annual Convention featured 82 TBMs flying into Savannah/Hilton Head International airport, representing all aircraft versions from the TBM 700 to the latest TBM 960. The event’s 320 attendees included owners and operators, their spouses and companions, contract pilots, companies from the TBM supply chain and others.

The Convention’s traditional fund-raising auction raised a record $319,000 for the TBMOPA Foundation, supporting scholarships and safety initiatives such as seminars and videos. Daher Aircraft contributed a getaway package to Aspen, Colorado, which generated a $15,000 winning bid.