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Joby announces ElevateOS software for air taxi operations
Proprietary software will support high-tempo, on demand air taxi operations. The software suite has undergone real-world testing over the past two years, leveraging Joby’s Part 135 certification.
Joby’s proprietary ElevateOS air taxi software system includes an operations core, a pilot app, and a consumer-friendly rider app, all of which have been FAA-authorised for use by Joby’s Part 135 organisation.

Joby Aviation has received FAA authorisation to use a suite of software tools developed in-house, called ElevateOS, that are designed to enable high-tempo, on demand air taxi operations.

The ElevateOS operating system includes pilot tools, operations and schedule management software, a mobile-first rider app and an intelligent matching engine. The matching engine is similar to those used by ride-hailing apps today and pairs passengers with available aircraft and landing infrastructure to deliver journeys that are as efficient as possible. Joby plans to use ElevateOS to support its own air taxi operations, as well as making it available to selected partners that purchase its aircraft, as part of a wider services package.

Joby is making a range of preparations to support the launch of commercial air taxi operations as soon as 2025, including pilot training and the simulation of its planned air taxi service, using a conventional aircraft that carries the same number of passengers as its own aircraft.

Utilising a Part 135 air carrier certificate granted by the FAA more than two years ago, Joby has already been able to use its ElevateOS software to test core aspects of its planned operations, by:

- Offering Joby team members a true, on demand passenger service, enabling them to book flights with free choice of timing, origin and destination, using the Joby rider app;

- Matching passengers with similar routes to each other, using automation tools;

- Taking payments from Joby team members and external customers for whole-aircraft chartered flights;

- Integrating the use of the Joby pilot app, rider app and back-end operational software.

The company has been actively developing and testing these software tools in-house since acquiring Uber Elevate, the air taxi division of Uber, in 2021. In 2019, Uber Elevate launched and ran UberCopter, an on demand, multi-modal air taxi service in New York City that used traditional helicopters that were bookable via the Uber app.

“The air taxi service we plan to deliver isn't like any sort of air travel that's existed before. We expect travellers to book on demand and to be boarding an aircraft just minutes later, much like the experience of using ground-based ridesharing today. That required us to totally rethink the software and the operations of these aircraft,” says Eric Allison, chief product officer at Joby and former head of Uber Elevate. “We've built ElevateOS from the ground up to enable high-tempo, on demand flights that will deliver true time savings and seamless mobility to customers. ElevateOS is the result of many years of iteration and real-life experience, and we're confident it is the most sophisticated, efficient and flexible suite of air operations tools available today.”

Joby has developed an aircraft-specific training course that prepares qualified commercial pilots to fly the Joby aircraft in about six weeks. The course includes the use of immersive flight simulation training devices being developed in partnership with CAE. Additionally, Joby has already begun offering private pilot training and ground school as part of its future pilot training academy.

The OEM received its Part 145 maintenance certificate earlier this year and is developing a comprehensive MRO strategy to ensure maximum aircraft utilisation in markets around the globe. It received a $1m grant from the FAA to support the development of maintenance training programmes.

Joby was the first electric air taxi company to have a safety management system accepted into the FAA's Voluntary Program for Air Operations, supporting the company's Part 135 operations. It was also the first air taxi company to be awarded the ISBAO Stage I certification following a safety audit in 2023.

“We are leading the industry in the certification and manufacturing of our electric air taxi as well as in our preparations for commercial service,” says president of operations Bonny Simi. “This is rigorous work that is required for any company to provide efficient and seamless air taxi operations, and many of these items have been years in the making.”

Joby's electric air taxi is designed to carry a pilot and four passengers at speeds of up to 200 mph, offering high-speed mobility with a fraction of the noise produced by helicopters and zero operating emissions.

Joby intends to operate its aircraft in the US markets, including New York City and Los Angeles, alongside partner Delta Air Lines and in the United Arab Emirates, where the company has a six year exclusive agreement to provide air taxi services in Dubai. Joby will also partner with local operators in certain overseas geographies, as well as supporting direct sales of its aircraft to business customers such as Mukamalah, the aviation arm of Saudi Aramco, and to potential government partners such as the US Department of Defense.

A presentation that introduces the ElevateOS operating system and covers other preparations for the launch of commercial air taxi operations will be available for a limited time via the Upcoming Events section of the company's investor website.

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