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The monthly news publication for aviation professionals.

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Wilson Air Center
FBO/Handler (Charlotte Douglas International / Charlotte)

Charlotte Douglas International Airport

BAN's World Gazetteer

North Carolina

The monthly news publication for aviation professionals.

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Wilson Air Center voted top by Delta
Delta felt that throughout 2023, Wilson Air Centre at CLT really cared about its customers, and made it show every single charter.
Wilson Air Centre's award winning charter team at Charlotte Douglas International airport in North Carolina .

Wilson Air Center's FBO at Charlotte Douglas International airport (CLT) in North Carolina is proud to have been voted Charter FBO of the Year by Delta Air Lines for 2023. Delta's charter coordinators and charter planners were asked to submit their votes based on the level of service received throughout the entire year, and Wilson Air Center CLT outranked the dozens of other FBOs Delta utilises daily.

As the largest charter carrier in the US, Delta Air Lines expects unparalleled customer service and support from its charter partners. Wilson Air Center is proud to not only meet these expectations but exceed them. Eric Young, general manager of charter operations at Delta, says: "An amazing job by the entire Wilson Air team. You really care about us and our customers, and it shows every single charter."

Charlotte Douglas International airport, in partnership with Wilson Air Center CLT, recently completed a $3.5 million renovation of its 9,000sq ft charter terminal, which features seating for over 50 individuals, parking for over 200 vehicles, a private screening room with direct access to the aircraft, a conference room, catering prep area, a private dressing room, and both interior and exterior security cameras monitored 24/7. All the home sports teams are now able to park their personal vehicles there, and all visiting teams now have the capability to be dropped at the front door for screening. A large ramp-access gate has been added for equipment trucks/buses for loading and unloading at the aircraft.

Wilson Air Center CLT's dedicated charter team of one full-time employee and 13 part-time employees handled 263 charter flights in 2023. Eighty four charters were NBA flights, and the remaining were NFL, MLS, NCAA and ad hoc flights. Wilson Air Center CLT has the FBO ramp capacity to park and handle multiple airline category size aircraft at the same time up to a B-767-400. Its charter department features a complete onsite inventory of aircraft ground equipment, deicing services and professionally trained ground personnel ready to accommodate any size aircraft and/or ad hoc charter ground handling needs.

Assistant manager Dave Tresaloni says: "Our team is dedicated to what they do, and they work very hard to ensure that all of our charter clients and their customers receive the attention that they deserve as users and supporters of Wilson Air and Charlotte Douglas International airport."

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