Duncan Aviation has made two additions to its component services business development team. Crystal Osmera and Jack Smith have joined as business development coordinators to research and collaborate on new business opportunities for parts and rotables sales and components repair and overhaul units.
Osmera will be responsive to opportunities with OEM and industry partners to promote and build the available parts inventory to support in-house customers and parts sales. She joined Duncan Aviation in 2016 as a customer account representative, providing support to customer requests for quotes and project information. For the last five years, she has served as the customer account rep supervisor.
Smith will collaborate with OEMs and industry vendors to identify opportunities for new in-house repair and overhaul capabilities. He joined Duncan Aviation in 2012 as a parts runner, transporting parts, materials and mail between buildings. He then transitioned to the fuel team, working on fuel systems for every make/model aircraft serviced at the company. After five years, he joined the parts and rotables sales unit as a parts sales rep, where he established contacts worldwide locating parts needed by customers. His leadership skills were recognised, and he became the parts sales supervisor in 2020.
At Duncan's full service facility in Provo, Utah, Drew Heginbotham has accepted the position of Bombardier airframe sales rep. He says he has always had a passion for aviation and was basically born at the airport: “My father is chief pilot for a Part 91 operation and l, like him, love airplanes. However, I did not love flying. I am a land-lover and went the maintenance route.”
Heginbotham's career in aviation started by turning wrenches on Bombardier aircraft as an A&P for a Part 135 operation in Tulsa, Oklahoma. After several years, he moved on to the US Air Force where he was an F-16 crew chief. “I had great assignments and spent my first year in Kunsan, South Korea, and my last five years in Aviano, Italy,” he says.
After separating from the Air Force, he moved to Wichita, Kansas, to be a project manager for Bombardier, and again back to Tulsa to be a director of maintenance for an oil and gas company. That company was bought out by another oil giant during the pandemic, so he moved along to his last role as a director of maintenance for yet another oil and gas company. Those roles brought him to Duncan Aviation in Lincoln, Nebraska as a customer.
“Duncan Aviation was the clear choice for me,” he continues. “As a customer, I had always valued the family business feel. I enjoyed every person I met there. The professionalism is second to none, and I wanted to be a part of a team that makes a difference in my career space. Duncan Aviation excels in that.”
As a Bombardier airframe sales rep, Heginbotham will provide accurate and timely information and quotes to Duncan Aviation's valued customers by responding to their requests regarding current and future maintenance events on Bombardier aircraft.
“As a member of the sales team, we are a customer's go-to person to get their airplane in the door at one of our facilities with the schedule they need,” he explains. “With the help of our regional sales manager team, we aid in establishing long-lasting relationships that are meaningful to the customer and Duncan Aviation.”
Duncan Aviation airframe service sales manager Troy Nail says that Heginbotham brings a client perspective to the sales team: “As a previous director of maintenance, he has tremendous industry knowledge and experience that will be an asset to the Bombardier team and Duncan Aviation in genera. Drew comes with a very high upside in clientele relationship development and product knowledge. He has already proven to be a valuable asset to the team.”