Nearly a year ago, Duncan Aviation received FAA approval to expand the company's satellite services in Oregon to Aurora State Airport (UAO). Since then, demand from customers has continued to grow, and the Duncan Aviation workaway in Aurora recently added emergency power services to its line up of capabilities.

In the last year, satellite avionics crew lead Justin Weber has performed several two-year pitot-static certifications, a few transponder certifications, resolved dozens of unscheduled squawks, performed some minor equipment installations and repaired wires for various customers on the ramp.

“We're getting more and more business, and we've expanded our capabilities to Securaplane power supplies. We're providing a service that previously hasn't been available to customers at the Aurora airport,” says manager of the Portland, Oregon, satellite Jonathan Almeida. “Even if you don't have an inspection coming up, if you need a check of the emergency power, we can provide that service.”

The best part is that the turn-around time is two to three days. “If customers have to ship the battery off to have it bench-tested for its recurring maintenance tests, the shipping alone will take two to three days,” says Almeida. “We're getting it tested, serviced, charged and returned in that amount of time.”

Additionally, crew leader satellite avionics Justin Weber at the Aurora location, has some loaners in the event the battery must be shipped away. “Customers love having Justin just down the ramp from them,” continues Almeida. “He's easy to work with and knowledgeable, and now he's providing one more service for customers at the Aurora airport.”

Duncan is also expanding its service agreement in support of Honeywell air data computer (ADC) systems. This new service agreement transfers all repair and overhaul capabilities and exchange inventory of the Honeywell AZ-840/850 and AZ-940/950 product lines to Duncan Aviation's component repair facility in Lincoln, Nebraska. These product lines consist of AZ-840, AZ-850, AZ-940 and AZ-950 air data computer systems for the business, general and commercial market segments.

As a licensed Honeywell authorised service centre and channel partner, this expanded service builds upon Duncan Aviation's existing Honeywell authorisations by adding specified part numbers.

“Duncan Aviation has had a more than 50 year relationship with Honeywell, providing the highest level of component service and support to our mutual customers,” states Mark Cote, Duncan Aviation VP of component services and satellites. “It is exciting to add these products and capabilities to the long list of Honeywell components we support today.”

Duncan Aviation has taken over managing the repair and exchange capabilities, including quotes, AOG events, technical support, warranty claims, MSP contracts and status updates.