Western Canadian Central Mountain Air (CMA) is collaborating with ASQS, a provider of aviation safety and quality management software, further growing ASQS' presence in the Canadian aviation industry.

Central Mountain Air, based in Smithers, British Columbia with further bases at Vancouver International airport and Calgary International airport, is a privately owned and operated regional operator with extensive experience in scheduled and charter operations. CMA has rolled out the iQSMS reporting solution to further optimise its safety management and continue to maintain its high safety standards.

The iQSMS reporting module covers the entire reporting process, both online and offline via mobile devices, and provides an excellent end-user experience through intuitive reporting. Customisable reporting forms and event classifications that correspond to the users' requirements, as well as anonymous reporting and the ability to attach images, videos and documents to reports, significantly break down barriers and streamline CMA's reporting processes, strengthening transparency and communication within the organisation.

“We at Central Mountain Air were excited when we came across ASQS' iQSMS software during our research and demoing stage of SMS software. We were looking to upgrade to a more modern system with greater capabilities and iQSMS fits that bill perfectly,” comments Jon Beliveau, SMS manager at Central Mountain Air. “In addition to being user friendly and highly customisable, IQSMS has increased our transparency amongst our employees, provided us with better statistics and tracking/trending capabilities and increased our efficiency, which has allowed us to work smarter, not harder. The IQSMS app is another great benefit, as it allows our employees to submit reports via devices, such as the iPads in our electronic flight bags.”

“It was an absolute pleasure to work with the CMA team on the implementation of iQSMS. Their dedication to a modern safety culture was apparent throughout the process and with iQSMS, CMA now has a powerful tool in place that makes reporting easier than ever. This enables the entire team to work more efficiently and helps to further strengthen the safety culture within the company,” adds Jonathan Frey, director sales Americas at ASQS.

The ability to report from mobile devices from anywhere at any time, even when there is no internet connection is a massive advantage of ASQS' safety management solution. The iQSMS reporting offline app allows staff to file reports without being connected to the internet. All reports filed offline are loaded into the live system as soon as connectivity is re-established, allowing business continuity.

ASQS has earned international reputation not only with its software, but also with its distinctive customer service. Cooperation with customers is a top priority at ASQS. The company has long-standing experience in aviation safety and quality and has a profound understanding of the industry's requirements.

“The whole process from the initial demo to implementation and through our go-live date has been smooth. Their responsiveness and the ease with which they made the implementation process has made it a pleasure to work the IQSMS support team,” notes Beliveau.

Through its support office in Calgary, Alberta, an office in Bangkok and its headquarters in Vienna, Austria, ASQS offers seamless customer support to more than 300 aviation companies worldwide.