Duncan Aviation has entered into a service agreement with Honeywell Aerospace that transfers the repair capabilities and exchange inventory of ADC (air data computer) AZ-800/810 product lines to Duncan's component repair facility in Lincoln, Nebraska. The product line consists of the AZ-800 and AZ-810 ADC systems for the business, general and commercial market segments.
As a licensed Honeywell authorised service centre and channel partner, this expanded service builds upon the company's existing Honeywell authorisations by adding specified part numbers.
“Duncan Aviation is dedicated to providing the highest level of component service and support in the industry,” states Mark Cote, Duncan Aviation VP of component services and satellites. “Our investment in expanding our component capabilities and product offerings is just the latest in a 50 plus year relationship we have enjoyed with Honeywell. It is exciting to add these products and capabilities to the long list of Honeywell components we support today.”
On 1 February, Duncan took over managing the repair and exchange capabilities, including quotes, AOG events, technical support, warranty claims, MSP contracts and status updates of existing orders.
In other news, Duncan recently painted the first PC-24 outside of a Pilatus production facility. The aircraft was brought to its full-service facility in Lincoln, Nebraska, to be repainted to better meet the style of the owner.
“As the leader in painting business jet aircraft, we often take on the challenge to be the first to provide paint services on newer business jet models,” says Duncan Aviation completions and modifications sales rep Adam Beach. “It requires a trusted team to perform the additional research and planning on the front end to make sure all of the requirements for the aircraft are met.”
The owner was understanding with the extra time required to plan for the PC-24 as it was the first to be repainted in the aftermarket.
“He gave us his full trust to complete the project and provide him with a design and quality paint completion to meet his expectations,” adds Beach. “He was a great partner throughout the entire process.”
“We had open communication and navigated together throughout the entire process,” explains Duncan Aviation paint team leader Brandon Mares. “Every team member brought their A-game. Weeks before the aircraft arrived, we had already started chipping away, asking the right questions and getting the information we needed to properly plan for the work. We took great care making sure everyone was on the same page.”
Mares says this project shows the commitment, knowledge and experience that Duncan Aviation team members have and that each team member can take a little pride knowing they were behind the success of this project. There are a lot of projects that come through Duncan Aviation's doors, but this one truly stood out to the team. It showed how team members rallied within the different departments to overcome hurdles and ensure a satisfied customer.
Duncan Aviation project manager Janet Beazley says she kept calm and worked through each challenge as it arose.
“We did this as a team. It's not just one person. We all had to rely on one another to bounce ideas off one another,” says Beazley. “It was a fun and challenging project, and I'm glad we could deliver the aircraft to a happy customer as he understood all the challenges involved!”