Duncan Aviation's component services unit has added to its bilingual customer service and sales team to increase support for its rapidly growing Latin customer base in Mexico, Central and South America.

The growth in the team comes in response to the steady increase in demand for parts and rotables sales and reliable component repair and overhaul services.

“Having a team fluent in Spanish makes it easier for our customers to do business with us,” says component services manager Keith Schell. “Customers can reach a live person who speaks their language and shares cultural similarities. Being able to speak the same language builds trust and gives customers the confidence to do business with us, and they return because of the quality of service they receive.”

The company has also added two technical representatives, Trevor Bartlett and Max McElroy, at its Lincoln, Nebraska headquarters to provide advanced technical troubleshooting and technical support for customers who operate Bombardier aircraft, as well as to company airframe maintenance teams.

Duncan Aviation has had a strong business relationship with Bombardier for decades. As an authorised service facility for all Bombardier Learjet models, all Bombardier Challenger models and Global 5000, Global 5500, Global 6000, Global 6500, Global Express and Global XRS model aircraft at all its MRO locations, it is committed to providing top-notch service and support for the Bombardier fleet. Its tech reps are some of the industry's most experienced and highly respected experts. They use their talents and knowledge to advise, teach and support customers and internal technicians while adeptly liaising with OEMs.

Since joining Duncan Aviation in 1995, Bartlett has had years of hands-on experience leading teams and projects on all models of Challenger and Learjet aircraft. As a tech rep, he supports the Challenger 300 aircraft series and Learjet aircraft.

Shortly after joining in 2015, McElroy led airframe maintenance teams and projects and grew his knowledge of the Bombardier programme. As a tech rep, he supports the Global and Challenger 600 aircraft.

Bartlett and McElroy join Todd Shriner, who has been instrumental in the company's Bombardier programme since 2007, advancing to the tech rep position in 2019. Shriner focuses on continuing to grow the Bombardier programme, supporting OEM relationships and helping create solutions for internal and external customers.