In his new role as safety and training manager, Osborne will oversee the training of the entire customer support team, which includes 50 line service technicians and 11 customer relations specialists, with the help of six on-the-job trainers who are responsible for onboarding and proper training of new recruits. He is also responsible for maintaining the safety standards and qualifications for Banyan’s policies and procedures, OSHA and IS-BAH certifications, SMS system, reviewing incident reports and ensuring each team mate is current with NATA and Avfuel training.
“Eddie is meticulous and always puts safety first with team mates as well as customers. He is truly passionate about providing the best service possible and goes above and beyond to earn customers for life. We look forward to Eddie leading the team to higher standards with his new role,” says VP of FBO services Jon Tonko.
Osborne has an accomplished aviation background including his A&P certification, Private Pilot License and Instrument Rating. He began his career at Banyan 15 years ago as a line service technician. He was promoted to 3rd shift supervisor after two years and then to 2nd shift supervisor. He was an essential part of creating the training department and spearheaded the on-the-job training programme at the company.
The complexity of Osborne's position keeps him completely involved in all aspects of the aviation industry including customer relations, quality assurance and attending to customer’s urgent needs while still recognising that safety is of the most importance. He encourages the team to share their ideas, suggestions, and potential solutions in order to help each team mate and the company grow.
Banyan Air Service is an award-winning full service FBO with more than 1 million sq ft of hangar and office space within a 110 acre aviation complex. It provides comprehensive business aviation services, including ground services, aircraft sales, heavy maintenance, exterior and interior upgrades, turbine engine service, structural repairs, avionics installations and services, and aircraft part sales. Banyan’s aircraft sales department is the Southeast Sales and Service center for the HondaJet.