Duncan Aviation's full service MRO facility in Provo, Utah has grown its technical representative expertise with the addition of Dave Thompson, Chris Halbert, Paco Velez, Ward Cranor and Mike Meyer.
Duncan Aviation's technical representatives, or tech reps, are some of the industry's most experienced and highly respected experts. They use their talents and knowledge to advise, teach and support customers, OEMs and internal Duncan Aviation technicians.
Dassault Falcon tech rep Thompson joined Duncan Aviation in Lincoln, Nebraska in 1994 as a technician working on the Falcon airframe. In October 2018, he relocated to the Provo, Utah MRO to establish and build the first dedicated Falcon airframe team. He identified and acquired the necessary tooling and ground support equipment to support all models and workscopes in the Falcon product line. He became a tech rep in 2020.
Bombardier tech rep Halbert has 13 years of aviation experience. He is factory-trained in the Challenger 300, Challenger 350, Challenger 604, Challenger 605, Global Express airframes, CF34 and Rolls Royce BR710-A2-20 engines. Before joining the company, he held team leader and lead technician positions with Bombardier and West Star Aviation.
Duncan Aviation is a Bombardier authorised service facility (ASF) in Provo, Utah, with authorisations for Learjet 40, Learjet 45, Learjet 70 and Learjet 75 platforms, Bombardier Challenger 300, Challenger 600 and Challenger 850 series aircraft; and Global Express, Global 5000, Global 5500, Global 6000 and Global 6500 platforms.
Gulfstream tech rep Velez has 30 years of aviation maintenance and troubleshooting experience and previously worked for Gulfstream. He has been a senior aircraft technician, team leader, field and airborne senior technician and customer liaison on Gulfstream large cabin aircraft models from the GII to Gulfstream G600.
Airframe structures tech rep Cranor joined in 2000 as an airframe structures technician in Lincoln, Nebraska. He relocated to Provo in 2010 as one of the original 14 Duncan Aviation team members to build up that location. As a structures tech rep, Cranor works directly with airframe OEMs and engineering to find solutions while providing support and advanced troubleshooting to Duncan Aviation airframe and structures technicians.
Avionics install tech rep Meyer joined in 2010 as an avionics team leader. He has 43 years of avionics experience installing major avionics retrofits, glass cockpits, multiple versions of CMS and major safety systems like TCAS, EGPWS and FMSes. He holds ASEL and commercial rotorcraft pilot's licences. He became an avionics install tech rep in 2020.
“The impact of the technical support provided by our tech reps to our customers, sales team and technicians throughout the Duncan Aviation network is priceless,” says VP of production operations PVU Cobi Lane. “Each is a leader in their area of expertise, who willingly assists others through highly complicated scenarios. That is the cornerstone of servant leadership. That puts them at the tip of the spear.”
Duncan Aviation has 31 tech reps at all locations with expertise in Challenger, Citation, Embraer, Falcon, Global, Gulfstream, Hawker, King Air and Learjet aircraft. They are experts in accessories, airframe, avionics, components, instruments, interiors, engines and structures.