Textron Aviation is continuing its investment in Europe, specifically through increased parts accessibility and dedicated customer support team members, to better serve its customers.
Parts fulfilment from its European distribution centre has steadily increased since it opened in 2015 in Düsseldorf, Germany. It is Textron's second largest parts distribution facility, carrying more than 14,000 unique parts so as to ensure its customers have the parts they need within Europe and thereby bettering their operational availability.
The company has expanded the facility by 4,000 cu ft to prioritise high-demand parts and to increase parts availability for both its company-owned service centres and retail customers.
“This investment ensures our customers are able to be successful, and we continue to evaluate market opportunities in the region to support them,” says senior vice president, global parts and distribution Kriya Shortt. “We recently increased our team to offer additional dedicated regional support for parts and warranty claims to assist our customers.”
Textron Aviation has a team of more than 450 employees in Europe providing customers local access to Textron-owned parts distribution centres and service centres. With this expansion, Textron Aviation is able to increase by two per cent the team dedicated to aftermarket support.