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Fortem International Ltd.
Fortem International Ltd.
The monthly news publication for aviation professionals.
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Gulfstream celebrates 2021 customer support achievements
Over the past year, Gulfstream customer support has seen facility and service expansions, increased investment in customers and continued success in sustainability. President Derek Zimmerman looks back.
Gulfstream customer support marks a year of expansion and continued investment.

Gulfstream Aerospace Corp has recognised the many accomplishments achieved by Gulfstream customer support in 2021, marking a year of expansion and continued investment.

“The business aviation industry has experienced great gains in 2021, and Gulfstream customer support has been well-positioned to support our customers around the world as their flying increases,” says customer support president Derek Zimmerman. “As we continue to implement our master plan for customer-focused expansions in strategic locations, we are establishing our industry's most modern facilities to accommodate Gulfstream's growing fleet of next-generation aircraft, including the all-new large cabin Gulfstream G400, the ultra-long range Gulfstream G800 and the industry-leading Gulfstream G700, and we're doing so sustainably.”

In July 2021, Gulfstream customer support celebrated the one year anniversary of the opening of the Farnborough service centre in England. In the first year, the facility has grown its staff to more than 230 and earned 30 foreign regulatory approvals in support of customers throughout the UK, Europe, Middle East, Africa and Asia-Pacific regions. Gulfstream Farnborough has also partnered with Farnborough airport to align on shared goals for sustainability, which include a decreased carbon footprint and zero emissions, as well as the availability of SAF for customers on-site.

Gulfstream also marked the one year anniversary of its new customer support facility in Palm Beach, Florida, which opened in August 2020 and includes sustainability features. The 125,000 sq ft facility is shared with sister company Jet Aviation and features a 75,000 sq ft hangar. The site has more than 120 employees and has consistently supported customer events since opening. Gulfstream Palm Beach has earned 16 regulatory approvals from Argentina, Brazil, EASA, Mexico, Peru and Venezuela, among others.

In November 2021, the company announced an all-new, sustainable service centre in Mesa, Arizona, currently projected to open in 2023. Hangar space, back shops and employee and customer offices will be included in the 225,00 sq ft facility, which is expected to gain LEED Silver certification and employ more than 200 people. Additional sustainable features include a fuel farm with dedicated SAF availability; low-flow plumbing fixtures; a heat-reflecting roof; native plants and low-water-demand landscaping, along with additional sustainable building management systems. Gulfstream will begin operating out of an existing Mesa facility early this year.

Gulfstream also made progress on its new customer support service centre facility in Fort Worth, Texas. The nearly 160,000 sq ft service centre will consist of hangar space, back shops and employee and customer offices. Around 50 new jobs will be created, in addition to the transfer of current customer support employees from Gulfstream's Dallas Love Field location. The facility is projected to open later this year.

“As we continue expanding and investing in our customers, Gulfstream is also building its workforce in the US and around the world,” continues Zimmerman. “The best-in-class Gulfstream customer support service also employs our industry's most talented workforce, and we look forward to building our teams in the year to come.”

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