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Air Alliance CRM platform a stroke of Creatio genius
Air Alliance Group, a certified aviation company headquartered at Siegerland airport in Germany, chose Creatio to accelerate operations by aligning its five business divisions, automating processes to take just minutes.
Air Alliance is well-versed in ambulance work.
Read this story in our August 2021 printed issue.

Air Alliance has selected Creatio, a global software company that develops a low-code/no-code platform for process management and customer relationship management (CRM), to provide future-proof low-code/no-code technology. Air Alliance Group, a certified aviation company headquartered at Siegerland airport in Germany, chose Creatio to accelerate operations by aligning its five business divisions, refining customer data accessibility and adopting tools that empower users to build applications and automate processes in minutes. Air Alliance sifted through several vendors before landing on Creatio.

“Today's clients are seeking fast responses and high-quality problem-solving skills,” says Eva Kluge, chief commercial officer at Air Alliance's air ambulance division. “A CRM is a great support to provide the top-notch service that customers are looking for. On the sales and business development side, our teams can see within seconds what requests clients have sent, and they can get a quick record of every interaction so they can provide clients with quick and useful answers.”

The implementation of the system was carried out by Qualysoft.

“We at Qualysoft are honoured to work together with Air Alliance, which helps save lives through speed, precision and excellent medical knowledge, and help it to bring its ideas to the next level., not only through the highly recognised low-code/no-code CRM platform from Creatio but also with our highly experienced business analysts, technical experts and successful proven project approach. We are ensuring that Air Alliance can achieve its mission of 'We fly for your life' even better,” comments Steffen Dudda, Qualysoft Germany GM.

“Our products and our relationships with customers are focused on empowerment and providing self-sufficiency. It is no secret that in today's highly competitive business environment, companies are seeking intelligent solutions for business process management and CRM to help streamline processes, accelerate operations and more effectively engage their customers and prospects. We are proud to have partnered with Air Alliance Group to provide it with the competitive edge it needs to thrive in the industry,” adds Andrew Fenton, chief sales officer, EMEA and APAC, Creatio.

Founded as a small aircraft maintenance company in 1993, Air Alliance has grown into a substantial business aviation operator and supplier. Today, the portfolio of the Air Alliance Group encompasses air ambulance flights, charter flights, aircraft sales, flight training school and aircraft technology and maintenance with four offices located in Germany, Austria and the UK. As such, Air Alliance holds a commanding position on the International market. This was further confirmed when Air Alliance won ‘Air Ambulance Company of the Year 2017’ at the ITIJ Industry Awards held in Barcelona and again in 2018 at the ITIJ Industry Awards in Geneva.

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