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Marsh Brothers Aviation
Marsh Brothers Aviation
The monthly news publication for aviation professionals.
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Duncan Aviation
Maintenance

Component Repair

BAN's World Gazetteer

Nebraska
The monthly news publication for aviation professionals.

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Duncan swells team of account representatives
Robert Weaver and Jen Parker are located at the Duncan Aviation MRO facilities in Battle Creek, Michigan, and Provo, Utah. Rick Conner is located in Florida, providing online support to customer requests for quotes.

Duncan Aviation's component services customer account team grew by nearly 25 per cent in the first quarter of 2021. Account reps are now located in Florida, Michigan, Nebraska and Utah.

Crystal Osmera, component CAR team leader, understands the value of having a service call answered by a live person instead of a recording. “We have customers located all across the US, who want their component service needs met without having to leave a message and then wait for a call back,” she says. “Having CARs in different time zones expands customer service hours and supports customers no matter where they are located or when they call.”

Robert Weaver and Jen Parker are located at the Duncan Aviation MRO facilities in Battle Creek, Michigan, and Provo, Utah. They provide onsite and phone support to the aircraft accessories departments at these locations.

Micah Braunsroth and Sarah Warner have joined the CAR team at the Duncan Aviation avionics repair shop in Lincoln, Nebraska.

Rick Conner is located in Florida, providing online support to customer requests for quotes and information through online locator services like Partsbase and ILS. In addition to his customer service role, he works directly with aircraft operators who call with radar technical or troubleshooting questions. He has 33 years of avionics and instrument repair experience as an avionics tech and team leader for Duncan.

Other News
 
Duncan welcomes first jets to new maintenance hangars
February 19, 2024
Hangar capacity continues to get tighter as jets get bigger and major inspections become due. The two hangars in Lincoln and Battle Creek will give Duncan Aviation some flexibility but will fill up fast.
Primus and Epic support goes to Duncan in Nebraska
February 12, 2024
Duncan Aviation is expanding its support for Honeywell Primus 1000 and Epic CDS-R integrated computers from its Lincoln, Nebraska facility.
Growth in component capabilities increases demand for Duncan tech support
January 14, 2024
Five new tech representatives have been added to assist customers and the various teams. They will use their talents and knowledge to advise, teach and support customers, OEMs and internal technicians.