Duncan Aviation has appointed Steve Ward to manage the company's satellite avionics shop in Dallas, Texas and the avionics repair station in Fort Worth. Ward was hired to work at the Dallas satellite shop 22 years ago, and he has more than 35 years in the aviation industry. Located at Dallas Love Field, the Dallas Duncan Aviation satellite is the oldest of the company's 26 satellite facilities and workaway stations.

While installing avionics on rotorcraft, Ward finished his associates degree in avionics at Alexandria Technical College in Minnesota, and during the next eight years, as he installed equipment on and performed bench work for aircraft for the DEA, he continued his education on the job, earning his A&P licence.

“I'd say Duncan Aviation is unrivalled with regard to its level of knowledge, resources and experience in business aviation,” he says. “The family atmosphere was especially appealing to me when I started, and it still is, but the greatest thing about working here is when I have any kind of a problem, all I need is to pick up the phone and the company has my back.”

Ward has also always been impressed that among the many things Duncan Aviation's customers can count on is honesty.

“I am proud to work for a company that values honesty and integrity. I want our customers to be at ease with the information we give them and the work we do for them,” he continues. “I know we all work hard to communicate openly with the DOMs and chief pilots, and throughout the company we strive for on-time and on-budget deliveries.”

The shop in Dallas has been busy with line work and some installs, and just like many of Duncan Aviation's satellite shops, it works on everything from King Airs to large corporate aircraft.

“During the ADS-B boom, we performed a whole lot of upgrades, just like everyone else, and since then we've been working on upgrades to TCAS and various connectivity options,” says Ward.

Manager of satellite operations Matt Nelson concludes: “Steve has been part of our team in the Dallas/Fort Worth metroplex for many years. He has the experience and knowledge that our customers expect from us, and we feel that they will be in good hands as we move forward."