Duncan Aviation is marking the 20th anniversary of its first mobile engine rapid response team located at Dallas Love Field. In 2000, a dedicated team of mobile-ready turbine engine technicians was formed in the Dallas, Texas area, becoming Duncan Aviation's first engine rapid response launch office. Other teams quickly followed in Chicago, Illinois; Denver, Colorado; Phoenix, Arizona; and Fort Lauderdale, Florida. The teams provided mobile troubleshooting and AOG engine support for the Honeywell TFE731 engines. The goal was to support operators with much-needed engine support in the field.
As time went on, each team developed relationships with local customers. Business started trending closer to home as more calls came in for small, routine inspections for the TFE731. At the same time, the teams were being asked to perform more work on the Honeywell AS907, as well as additional engine platforms like Pratt & Whitney, Williams and GE.
Today, engine rapid response support at Duncan Aviation has 16 launch sites and 30 factory-trained technicians. It travels more than 500,000 land miles annually in 23 fully stocked service vehicles, performing nearly 2,000 AOG and in-field events per year. It is strategically positioned across the United States from Seattle to Fort Lauderdale and Long Beach to New York. And yes, it is still in the Dallas area located at Addison airport in Texas. All technicians are well-equipped with the necessary tooling and a long list of capabilities that include troubleshooting, routine periodic inspections, vibration surveys, on-the-wing repairs, engine removals and reinstallations and line maintenance that includes line replaceable unit changes and borescope inspections.
“It doesn't matter what the needs of our customers are,” says assistant manager Andrew Arcuri. “When we get the call, we will respond accordingly.” Future growth plans are to have more airframe-qualified technicians in the field at the RRT launch locations around the country.