GMSTEK, the developer and marketer of the X-1 FBO management and payment processing system, has launched X-1 Cares, which is designed to drive a new level of convenience and cost-effectiveness for FBOs and their customers alike. 

GMSTEK's X-1 Cares free training and implementation programme is designed to help FBOs get ready for the recovery from the COVID-19 pandemic while there is down time. The company's unrivalled customer service team has devised an approach that will enable FBOs to have the industry leading X-1FBO management and payment processing system up and running with no implementation costs when the crisis is over. Not only that, GMSTEK knows these are hard financial times, so it has developed reduced and deferred payment plans.

According to Jim Wiley, CEO: “I was a general manager during the 2008 crisis, so I understand the challenges FBOs are facing today. Our programmes are designed to address those challenges and enable our customers to emerge at the end ready to fly (no pun intended). Our high-tech X-1 products are becoming the industry standard as they drive simplicity, better customer service, higher revenue and higher margins for FBOs.”

GMSTEK has also launched X-1PAY, which is designed to drive a new level of convenience and cost-effectiveness for FBOs and their customers. This new initiative means that many FBOs can expect the savings from X-1PAY to partly or completely offset the monthly fee for using X-1FBO.

Wiley adds: “A continuing source of inconvenience for customers has been having to go to the CSR and wait to pay after all services have been completed. It causes friction and lost goodwill. Pilots just want to get their aircraft and passengers airborne. That is why we introduced X-1PAY; it enables faster, easier transactions. For pilots and operators, they benefit from the ability to collect payment planeside or to pay invoices and statements directly from an email. For FBOs, collecting from hangar tenants and other recurring payment costs has become easier. X-1PAY saves them time and money.”

Jim continues: “X-1PAY is another advance in our quest to bring long needed automation to the fixed base operator/ground handling sector. X-1PAY improves customer service in a highly cost-effective manner. Customers will love it, and so will customer service. Our high-tech, next generation, X-1 products are becoming the industry standard as they drive simplicity, better customer service, higher revenue and higher margins for FBOs.”