StandardAero received the FIRST Class Service award on Monday at the annual Rolls-Royce FIRST network recognition reception event, held as part of Rolls-Royce's attendance at the 2020 HAI/Heli-Expo in Anaheim, California. The awards programme recognises significant achievements of authorised maintenance service centres that provide MRO services for M250 helicopter engines operated by thousands of customers worldwide.
The Rolls-Royce FIRST (Fully Integrated Rolls-Royce Support Team) network is the authorised global support network for operators of the M250 series of small gas turbine engine, providing affordable, reliable support solutions. The FIRST network includes more than 30 approved, licensed service centres around the world. With its competitive structure, operators will find affordable and reliable services anywhere for Rolls-Royce M250 engines and related components.
This year, the programme featured only four awards and only one winner per award for following categories: Best in Class, FIRST Class Service, Outstanding Partnerships and Over Exceeding Expectations.
According to the Rolls-Royce award criteria, the FIRST Class Service award, received by StandardAero, represents the facility that continually goes above and beyond to meet the needs of its customers and demonstrates a can-do mind-set; proactively working with customers to overcome challenges, anticipating their needs and implementing creative solutions to keep its customers in the air.
“We are truly humbled and honoured to again be recognised by Rolls-Royce for our dedication and commitment to providing best in class MRO services for M250 powered helicopter operators worldwide,” says Brian Hughes, director of sales for StandardAero helicopters business unit.
“We are proud to recognise StandardAero as this year's FIRST Class Service award winner,” adds Scott Cunningham, Rolls-Royce helicopter service director. “Its commitment to the customer experience remains a beacon in the helicopter industry. We look forward to maintaining our strong partnership for years to come.”
The award represents the 11th consecutive year that Rolls-Royce has recognised StandardAero at Heli-Expo.
As a Rolls-Royce authorised maintenance repair and overhaul centre (AMROC) with over 50 years of experience, StandardAero offers complete M250 engine and accessory MRO services for operators around the world, completed by highly experienced technicians that have consistently raised the standard for quality workmanship and excellence in customer service within the industry.
StandardAero's Rolls-Royce authorised facilities are in Singapore, Concord NC, Richmond Canada and Winnipeg Canada.